FanClaws Privacy Policy
FanClaws is happy to welcome you!
FanClaws is a service that is an information system for finding pet sitters (hereinafter referred to as the «Service»).
The developer and copyright holder of FanClaws is FanClaws SIA, address: Zvejas iela 25-17, Ziemeļu rajons, Rīga, LV-1030, Latvia, company number 40203065406, acting as the controller of the data processed through our Service, which means that we determine the purposes and the procedure for processing data of users of our Service.
This Privacy Policy does not apply to websites, applications or services that contain or link to own Privacy Policies.
If you have any general questions related to this Privacy Policy, please contact us.
This address is regularly monitored and we aim to respond to your request as soon as possible.
Content:
Section 1: Data about us, contact information
Section 2: Types of information processed, purposes of processing, processing procedure
Section 3: Security measures in the processing of personal information
Section 4: Rights of the data subject
Section 5: Your assurance of authority
Section 6: Procedures for amending the Privacy Policy
Types of information processed, purposes of processing, processing procedure
For your convenience, we have grouped all the data we process according to its purpose, the purpose of the processing, the legal basis on which we process it and the period of time for which we process it.
Types of data processed | Purpose of processing | Entities that access the data | Legal basis |
Information required for account registration (Service login), including, your name, email address, location address, phone number, pet information, and any other account-related information you choose to provide, including non-binding information. | To provide you with our services, including registration in the Service, identity verification, as a mandatory function of the Service, and authority to use our services, as well as in order to best enable you to use our Service
| Hosting provider: Amazon.com Inc., identity verification providers SumSub, Stripe, phone number verification Twillio
The legal basis for the data transfer is Art. 28 GDPR in connection with the data processing agreements entered into with each of the service providers, in accordance with the terms of data processing: Stripe https://stripe.com/privacy. Twillio https://www.twilio.com/legal/privacy SumSub https://sumsub.com/privacy-notice/ | To the extent permitted by applicable laws, in order to provide you with access to the Service and to provide the Service in accordance with the terms of our Agreement that you have accepted. |
Data from social networking sites (third-party resources), such as your name, account information in accordance with the authorization procedures defined by such social networking site.
| For the purpose of providing you with our services, including registration and logging in to the Service. | We offer you the opportunity to log in to the Service through your Facebook, Google, Apple account, which is implemented through the API-protocol in accordance with the terms and conditions: Google API https://developers.google.com/terms/api-services-user-data-policy, Apple API "Login with Apple" https://developer.apple.com/sign-in-with-apple/get-started/, Meta Platforms Inc. Facebook https://developers.facebook.com/docs/facebook-login/auth-vs-data.
If you create or log in to your account through a social network (for example, Facebook), we will have access to certain personal data from that site in accordance with the authorization procedures established by such social network. Data obtained in this way is stored on our hosting provider Amazon.com Inc in accordance with the terms of data processing Amazon.com Inc https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ
| To the extent permitted by applicable laws, in order to provide you with access to the Service and to provide the Service in accordance with the terms of our Agreement that you have accepted. |
Information filled in by the user in the profile and left on the pages of the Service. This information includes, in particular, comments (messages), location marks, as well as photos, videos, other files that you record or upload through the Service. | To use the Service | With our hosting provider Amazon.com Inc., our geolocation service provider Mapbox The legal basis for the data transfer is Art. 28 GDPR in connection with the data processing agreement, Mapbox data processing terms and conditions https://www.mapbox.com/legal/privacy | To the extent permitted by applicable laws, in order to provide you with access to the Service and provide the Service in accordance with the terms of the Agreement you have accepted. |
Data for billing for the Service, settlement of invoices, in particular, data of payment cards for payment processing, photo and image of the identity card or driver's license to confirm the identity. | To use the Service | With the Stripe Payment System Provider (to confirm the identity of the user of the Service, to assist the user in creating a Stripe payment account). With our banking software provider EveryPay AS, PayPal, and depending on the payment systems used Visa Inc., Mastercard Inc. The legal basis for the transfer of data is Art. 28 GDPR in relation to the data processing agreements entered into with each of the service providers, in accordance with the terms of data processing: Stripe https://stripe.com/privacy EveryPay AS https://every-pay.com/privacy-policy/ PayPal https://www.paypal.com/us/webapps/mpp/ua/privacy-full Visa Inc. https://usa.visa.com/legal/privacy-policy.html Mastercard Inc.https://www.mastercard.us/en-us/vision/corp-responsibility/commitment-to-privacy/privacy.html | To the extent permitted by applicable laws, in order to provide you with access to the Service and provide the Service in accordance with the terms of the Agreement you have accepted. |
Information about visits to the Service provided by third-party services: information about visited pages of the Service, access times, other information collected by third-party services. | In order to better understand the audience, learn about the preferences of the audience | Google Analytics https://support.google.com/analytics/answer/7667196?hl=ru Read the Cookie Policy here | Legitimate interest to improve our Service |
Your e-mail | Mailing of marketing materials | Hosting provider: Amazon.com Inc.https://www.amazon.com/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ | Consent |
We will store your personal data only for as long as it is necessary to achieve the purposes for which we collected it, including for the purposes of meeting any legal requirements, accounting requirements or internal reporting.
To determine the appropriate period of retention of personal data, we take into account the scope, nature and confidentiality of personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the purposes for which we process your personal data.
Thus, the information provided (received by us) for the purpose of providing services under the Agreement is stored for the duration of the Agreement concluded with you (at least for the duration of your account on our Service). We keep data collected for marketing mailings until you revoke your consent to such mailings being sent to you.
However, in certain cases due to legal reasons, we are obliged to keep your information longer than the above period, namely:
- When we review and resolve incoming communications. For example, we generally retain correspondence relating to data subject requests sent in accordance with the General Data Protection Regulation for one year, in case these requests are not resolved and this correspondence is needed to deal with any complaints that arise. In such cases, the correspondence is kept until such time as these complaints are resolved.
- For purposes of responding to formal requests or complying with a provision of applicable law, if we have a statutory duty to retain information.
- In connection with matters relating to legal or regulatory proceedings. In particular, if we are being investigated by a regulator or need to defend ourselves in a lawsuit related to your information, or respond to a regulator in connection with a complaint filed by you or another person.
- In connection with issues related to the safety, integrity of our Service, as well as the protection of rights, property and users. For example, we store information if it is necessary to investigate the misuse of our Service. If we disable a user's account due to a violation of the Agreement, we also store information about this user for safety, integrity purposes.
Security measures in the processing of personal information
We use procedural and technological security measures that are reasonably designed to protect your personal information from unauthorized access or disclosure.
However, data transmission over the Internet is not completely secure, and we cannot guarantee that unauthorized parties will not be able to circumvent these measures. Also, in the case of service providers based outside of the European Economic Area (EEA), transmitted data may not be processed or protected in the manner set forth in this Privacy Policy. You should be aware that if your information is transferred to a country outside the EEA, that country may not have appropriate data protection laws or security measures in place.
However, when we transfer your personal information outside of the EEA, we strive to provide a similar degree of protection by implementing, for example, one of the following measures:
- By transferring personal data to countries that, in the opinion of the European Commission, provide an adequate level of protection for personal data.
- When we use certain service providers, we may use specific contracts approved by the European Commission that ensure the same level of personal data protection as in Europe.
- Interact with service providers who participate in the Privacy Shield program, which requires them to provide similar protection for personal data transferred between Europe and the United States.
Please note the need for you to take preventive measures to protect your data, in particular against unauthorized access to your password, phone and computer, among other things, to log out of the Service after using a shared computer, choose a strong password that no one else knows or cannot easily guess.
Rights of the data subject
We want you to remain in control of your personal data. You can contact our support team at any time by e-mail (support@fanclaws.com) if you want to exercise the rights guaranteed to you.
In particular, according to the General Data Protection Regulation (GDPR) you have the right to:
- Request access to your personal data. This allows you to obtain a copy of your personal data that we hold and to make sure that we process it lawfully.
To assist us in processing your request, you will need to provide detailed information about the information requested. Please provide as much detail as possible about the information you wish to access and, if applicable, any dates relevant to the information requested.
- Request confirmation as to whether your personal data is being processed.
- Request a correction of your personal data that you think is inaccurate. This allows you to correct any incomplete or inaccurate data we hold about you. You may exercise this right either by making your own corrections to your profile on the Service or by contacting us. Please note, however, that we may need to verify your identity and the accuracy of any new information you provide to us.
- Request the deletion of your personal data in the following cases, (a) if we have no compelling reason to continue processing it, (b) if you have successfully exercised your right to object to the processing (see below), (c) if we may have processed your information illegally or when we are required to delete your personal data by local laws. Please note, however, that we may not always be able to comply with your request for deletion for specific legal reasons of which you will be notified.
- Object to the processing of your personal data . This includes the right to object to us processing your information for direct marketing purposes, as well as the right to object to us processing your information in cases where we are pursuing our legitimate interests or the legitimate interests of a third party. In evaluating objections, we will consider several factors, including: your reasonable expectations; the benefits and risks to you, us, other users or third parties; and the availability of other available means to achieve the same goal with less intrusive, non-disproportionate effort. Your objection will be granted and we will stop processing your information unless we have a compelling legal reason to do so or need to do so for legal reasons.
- Request a restriction on the processing of your personal information in the following cases: (a) if you want us to establish the accuracy of the data; (b) if our use of the data is illegal but you do not want us to delete it; (c) when you need us to keep the data even if we no longer need it because you need it to establish, exercise or defend legal claims; or (d) you objected to our use of your data, but we need to see if we have a superior legitimate reason for using it.
- Request a transfer of your personal data to you or a third party you designate. We will provide you or a third party of your choosing with your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information that you originally provided us with consent to use, or when we used that information to fulfill our Agreement with you.
- Withdraw your consent to the processing of your data. If the information you provide is processed on the basis of your consent, you have the right to withdraw your consent at any time, which will not affect the legality of the processing carried out on the basis of your consent before it is withdrawn.
You also have the right to file a complaint with the data protection supervisory authority at any time. However, we would appreciate the opportunity to address your concerns prior to filing such an appeal, so please email us first at support@fanclaws.com.
Please note that we need to confirm your identity and request with the degree of certainty required by law before taking further action on your request.
All inquiries we receive regarding the exercise of personal data protection rights will be resolved as quickly as possible within 30 days of receiving your request. Sometimes it may take longer than 30 days if your request is particularly complex or if you have made several requests. In this case, we will notify you and will be sure to keep you informed.
Your assurance of authority
By using our Service, we assume that you are legally authorized to act in order to make use of the Service offered by our Service, in particular that you are of legal age to enter into such legal relationship.
If you become aware that a child or other person has provided us with personally identifiable information without legal authority, please contact us.
Procedure for amending this Privacy Policy
The Service has the right to unilaterally make changes to this Privacy Policy with the obligatory indication of the date of the last change in this Policy.
Please review the current terms and conditions periodically. Service is not responsible for failure to read the amended terms.
Your continued use of the Service and/or your continued provision of personal information to us will be subject to the terms of the current Policy.